Virus & Malware Removal
Pop-ups, browser redirects, fake warnings or odd behaviour can mean malware. I'll clean it up properly, remotely or at my Wynnum workshop.
- Pop-Up Removal
- Browser Fixes
- Malware Scan
- Remote or Drop-Off
Pop-ups that won't stop appearing, a browser that's started redirecting to strange websites, a fake antivirus warning, or a computer that's suddenly running slowly or behaving oddly can all point to malware. I can usually work through this remotely — I'll scan properly, remove what's found, check your browser extensions and startup programs for anything that shouldn't be there, and confirm Windows Security is actually working afterwards. If the computer can't get online, or the infection is serious enough that Windows itself needs reinstalling, that's better handled as a drop-off at my Wynnum workshop instead. This is different from a Scams & Security check — that's for when you've had a suspicious call, email or pop-up but nothing looks obviously wrong yet; this page is for when something clearly is. Remote sessions are billed at $135 an hour; a workshop drop-off is quoted once I've had a look. Either way, I'll explain what I found in plain terms rather than just handing the computer back.
What's the difference between this and the Scams & Security check?
This is for cleaning up an active problem — pop-ups, redirects, unwanted software. Scams & Security is for when you've had a suspicious call or email but the computer doesn't show obvious signs of infection yet.
Can this be done remotely, or do I need to bring it in?
Usually remotely, as long as the computer can still get online and I can access it. If it can't connect, or the infection looks serious, a workshop drop-off is the better option.
Do I need to buy antivirus software afterwards?
Not necessarily — Windows Security is often enough if it's working properly and updates aren't being blocked. I'll check that as part of the clean-up rather than automatically selling you something extra.